Engineering Excellence & SLA Commitment
Empowering Bangladesh's Future Through World-Class Software
TechSavvy IT Ltd. bridges the gap between complex technology and business growth with clear pricing and guaranteed SLAs.
120+
Projects Delivered
99.9%
Guaranteed Uptime
15 Min
P1 SLA Response
45+
Enterprise Clients
Reliability
Service Level Agreement (SLA)
We stand behind every line of code with guaranteed support response targets.
| Priority | Category | Response Time | Resolution Target |
|---|---|---|---|
| P1 | Critical — System Down / Production Halt | < 15 min | 4 hours |
| P2 | High — Major Feature Broken | < 1 hour | 8 hours |
| P3 | Standard — Minor Issue / General Inquiry | < 4 hours | 24 hours |
24/7 Helpline
Round-the-clock automated support and priority emergency routing for enterprise clients.
Live Support Chat
Direct real-time communication channel with senior developers during business hours.
Dedicated Manager
A single point of technical contact who understands your codebase inside out.